MONTREAL, June 1st, 2022— Semeon Analytics (the “Company”), an ATW Tech company (TSX-V: ATW), is pleased to announce the co-hosting of an interactive AI webinar in collaboration with Neos Group. The webinar aims to showcase how textual data such as client feedback and reviews can be analyzed and leveraged thanks to AI applicative tools. The one-hour webinar will be hosted in French and will take place on June 9th, 11:00 EST. To join us for the webinar, please register by clicking here.
“In the age of hyper-competitiveness, customer experience (CX) has become one of the key competitive differentiators. In order to measure the impact of the customer experience on key performance indicators, such as revenue, sales or average customer basket, marketers and CX specialists must exploit non-structured textual data, which constitute a massive gold mine easily exploitable with the right AI tools in place,” said Raymond Cyr, Managing Director of Semeon Analytics. The webinar will democratize the concepts of natural language processing (NLP), such as automated text analysis, classification, sentiment analysis and semantic analysis, through concrete application cases.
Announced on May 24, 2022, the partnership between ATW Tech and Neos Group aims to capitalize on the synergies of the expertise, skills and technologies of the two entities in the fields of business intelligence, advanced analytics, machine learning, artificial intelligence and cloud computing platforms, in order to provide clients with operational improvements resulting in significant productivity and profitability gains.
Semeon Analytics’ Profile
Semeon is a Quebec-based technology company that has developed an artificial intelligence technology. Over the past 5 years, Semeon has combined techniques of semantic, sentiment, intent and statistical analysis with artificial intelligence driven natural language processing systems to develop a platform capable of automatically analyzing, classifying, and visualizing data from multiple channels and a powerful workbench suite which allows even non-experts to customize classification and filtering settings without the need for cumbersome rule sets. Semeon provides its clients with a platform for precise text analysis, intelligent and flexible for decoding, understanding, and summarizing customer feedback on specific elements. For this purpose, Semeon’s natural language text analysis technology allows users to browse automatically – for example – through thousands of unstructured customer comments, to extract the concepts expressed, to classify these as positive, negative, or neutral opinions, so that companies or organizations can adjust their communication and marketing strategies to improve customer experience and satisfaction.
Whether it is an acceleration of customer feedback processing, the identification of key parts in a supply chain or key elements in financial forecasting models, among others, Semeon ensures gains in analysis speed allowing critical decision making in hours rather than weeks or months.
Neos Group’s profile
With its expertise in data engineering, business intelligence (BI), machine learning (ML) and artificial intelligence (AI), Neos Group Inc. offers a range of services designed to quickly bring tangible value to its client-partners. As a Microsoft Gold Partner in Data Analytics and Cloud Platforms, Neos Group ensures compliance with the highest industry standards. The objective is to help organizations extract the full potential of data in order to build an informational capital that allows them to make strategic and tactical decisions more quickly, while aiming for operational excellence. In addition, Neos Group offers industry-specific solutions in SaaS mode that take full advantage of machine learning algorithms designed by Neos Group.
ATW Tech’s profile
ATW Tech is a technology company, owner of several recognized technology platforms such as VoxTel, Option.vote and Semeon. VoxTel specializes in telephone billing and alternative payment solutions for fixed and mobile lines. Option.vote offers a customized multimethod voting system for unions, political parties, professional associations, and anyone looking for a secure way to reduce their voting costs and improve their participation rate. Semeon is a highly accurate and flexible text analysis platform for customer reviews and uses a unique combination of machine learning and natural language processing (NLP) to discover significant trends in customer reviews across all channels.
ATW Tech Inc.
Founder, President and CEO
ATW Tech Inc.